Wednesday, December 28, 2016

(403) 604-4765   -


1 year Business Analyst
6 years developing/ implementing live and e-learning training
5 years as a technical writer
MS Office super-user    
Fluent in French
Certified in LEAN/ 5S
Trained in quality management/ ISO 9001
Outstanding written and oral communication skills

Business Analysis Extension Certificate-2015
Corporate Target Setting-2014
Visual Basic Training-2010
LEAN Manufacturing certificate-2010
SMART Goals personal/ professional-2010


SARP ADMINISTRATOR                 ENCANA                              CALGARY, ALBERTA
July 2013-April 2014
Team leader for phased rollout of software patches for SharePoint custom workflow for waivers
Lead the team/ scheduled meetings/ lead meetings/ tracked project timeline/ issued reports
Completed project on target in 9 months
Created training materials for rollout of SharePoint workflow for waivers
Implemented training virtually and in person for SharePoint for groups and individuals
Created PDF self-lead “how-to” materials for training purposes
Managed SARP documents including new releases, updates and corrections
Designed and prepared monthly update newsletter

TRAINER ANALYST                           SUNCOR ENERGY INC.                   CALGARY, ALBERTA
June 2012-December 2012
Took lead on marketing for courses- doubled class attendance
Tracked classroom records and project goals- updated target report sheets with deliverables
Created "feature preview" e-leaning presentation for pilot deployment
Trainer/ analyst for Microsoft Office Suite 2010
Provided training on refinery sites in the US and Canada- refinery site safety trained

TECHNICAL WRITER                         PIONEER PETROTECH                     CALGARY, ALBERTA
January 2012- June 2012
Creator/ implementer of training database ensuring each employee has a personalized training record- previously no records kept company wide
Helped develop shift in corporate culture towards an auditable system
Promoted to ISO quality team leader from technical writer
Technical Writer for WINS (work instructions) used on the production floor
Creator of assembly instructions from engineer notes or demonstrations
Prepare ISO documents, and production documents for the R&D team
ISO Project Manager for ISO Quality System application
Create/ implement training procedures for familiarizing staff with ISO system

OFFICE ADMINISTRATOR                              TRIDYNE PROJECTS                                          CALGARY, ALBERTA
August 2011-December 2011
Took initiative to change suppliers for in office food orders- saved 10%
Basic reception duties including managing phone systems, booking/ managing conference rooms, meeting coordination, ordering office supplies, assisting with event planning
Entering financial data into QuickBooks
Assisting with documentation including proofreading and document preparation

DOCUMENT COORDINATOR       LIFE TECHNOLOGIES                                       EUGENE, OREGON
August 2008-July 2011
Created new documentation style saving 35% of chemist hours annually and allowed department to achieve annual goals
Promoted to quality team auditor due to highly detailed reports as ISO internal auditor
Created department fishbone root cause analysis documents for quality control
Technical Writer for Organic Synthesis Department
Create all step-by-step synthesis instructions for making organic compounds
Maintained document management system (Agile EDMS) and became the super-user
Trained entire department on new documentation style

PROJECT LEAD- SYMPOSIUM                      FPA MID OREGON                           EUGENE, OREGON
February 2011- March 2011
Planned the Financial Planner Symposium for the Mid-Oregon chapter of the Financial Planners Association
Project leader- Coordinated project team members to maximize efficiency on the project
Coordinated all speakers and planned the training agenda
Sought advertising from sponsors- successfully covered 100% of costs and expanded budget from previous years
Organized Continuing Education (CE) credits for those who required them through the state of Oregon


University of Oregon, 2007                          EUGENE, OREGON
South Eugene High School, 2002                EUGENE, OREGON