(403) 604-4765
- tova.fertal@gmail.com
SUMMARY OF PROFESSIONAL QUALIFICATIONS
1 year Business Analyst
6 years developing/ implementing live and e-learning
training
5 years as a technical writer
MS Office super-user
Fluent in French
Certified in LEAN/ 5S
Trained in quality management/ ISO 9001
Outstanding written and oral communication skills
PROFESSIONAL TRAINING
Business Analysis Extension Certificate-2015
Corporate Target Setting-2014
Visual Basic Training-2010
LEAN Manufacturing certificate-2010
SMART Goals personal/ professional-2010
PROFESSIONAL EXPERIENCE
SARP ADMINISTRATOR ENCANA
CALGARY,
ALBERTA
July 2013-April 2014
Team leader for phased rollout of software patches for
SharePoint custom workflow for waivers
Lead the team/ scheduled meetings/ lead meetings/ tracked
project timeline/ issued reports
Completed project on target in 9 months
Created training materials for rollout of SharePoint
workflow for waivers
Implemented training virtually and in person for SharePoint
for groups and individuals
Created PDF self-lead “how-to” materials for training
purposes
Managed SARP documents including new releases, updates and
corrections
Designed and prepared monthly update newsletter
TRAINER ANALYST SUNCOR
ENERGY INC. CALGARY,
ALBERTA
June 2012-December 2012
Took lead on marketing for courses- doubled class attendance
Tracked classroom records and project goals- updated target
report sheets with deliverables
Created "feature preview" e-leaning presentation
for pilot deployment
Trainer/ analyst for Microsoft Office Suite 2010
Provided training on refinery sites in the US and Canada-
refinery site safety trained
TECHNICAL WRITER PIONEER
PETROTECH CALGARY,
ALBERTA
January 2012- June 2012
Creator/ implementer of training database ensuring each
employee has a personalized training record- previously no records kept company
wide
Helped develop shift in corporate culture towards an
auditable system
Promoted to ISO quality team leader from technical writer
Technical Writer for WINS (work instructions) used on the
production floor
Creator of assembly instructions from engineer notes or
demonstrations
Prepare ISO documents, and production documents for the
R&D team
ISO Project Manager for ISO Quality System application
Create/ implement training procedures for familiarizing
staff with ISO system
OFFICE ADMINISTRATOR TRIDYNE
PROJECTS CALGARY,
ALBERTA
August 2011-December 2011
Took initiative to change suppliers for in office food
orders- saved 10%
Basic reception duties including managing phone systems,
booking/ managing conference rooms, meeting coordination, ordering office
supplies, assisting with event planning
Entering financial data into QuickBooks
Assisting with documentation including proofreading and
document preparation
DOCUMENT COORDINATOR LIFE
TECHNOLOGIES EUGENE,
OREGON
August 2008-July 2011
Created new documentation style saving 35% of chemist hours
annually and allowed department to achieve annual goals
Promoted to quality team auditor due to highly detailed
reports as ISO internal auditor
Created department fishbone root cause analysis documents
for quality control
Technical Writer for Organic Synthesis Department
Create all step-by-step synthesis instructions for making
organic compounds
Maintained document management system (Agile EDMS) and
became the super-user
Trained entire department on new documentation style
PROJECT LEAD- SYMPOSIUM FPA
MID OREGON EUGENE,
OREGON
February 2011- March 2011
Planned the Financial Planner Symposium for the Mid-Oregon
chapter of the Financial Planners Association
Project leader- Coordinated project team members to maximize
efficiency on the project
Coordinated all speakers and planned the training agenda
Sought advertising from sponsors- successfully covered 100%
of costs and expanded budget from previous years
Organized Continuing Education (CE) credits for those who
required them through the state of Oregon
EDUCATION
B.S. CHEMISTRY
University of Oregon, 2007 EUGENE,
OREGON
INTERNATIONAL BACCALAUREATE
South Eugene High School, 2002 EUGENE, OREGON
